CHAIRMAN, BOARD OF TRUSTEES
Brian Hughes is president of Holy Rosary Credit Union and has three decades of credit union experience. Hughes received both his Bachelor and Master of Science degrees in Management from Bridgewater State University. He resides in Greenland, NH.
Jocelyn Caple, MD, MBA
Interim President & CEO
Dr. Jocelyn Caple brings 20 years of leadership experience in the pathology and laboratory setting to her role as Interim President & CEO. She has been a valued member of the Medical Staff since 1997 and served as President of the Medical Staff from 2012 to 2016. Prior to her role as Interim President & CEO, Dr. Caple was Chief Medical Officer, in which she provided leadership in all aspects of medical affairs and quality of care by enhancing outcomes measurement and the performance improvement process. Dr. Caple is actively involved as a member of numerous Medical Staff committees including Infection Control, Credentials Committee, Peer Review Committee and Tumor Board.
Dr. Caple earned a medical degree from the University of Massachusetts Medical School in Worcester. She completed anatomic and clinical pathology training as a resident at The Cleveland Clinic Foundation in Ohio. Dr. Caple also holds a MBA from the Peter T. Paul College of Business and Economics at the University of New Hampshire.
Dr. Caple places a high value on continued education and has earned a Certificate of Achievement in Six Sigma Green Belt and Lean Six Sigma as well as completing the Physician Executive Leadership Institute Advanced Program – Daniel Hanley Center for Health Leadership in Portland, ME. She is a trained mediator, having completed forty hours of mediation training with Mediation Works Incorporated (MWI) in Boston.
Dr. Caple is board certified by the American Board of Pathology and is a Diplomate of the National Board of Medical Examiners.
Senior Vice President
Joe Shields has nearly 30 years experience in hospital management. In addition to the development and implementation of the hospital’s strategic planning processes, Mr. Shields also oversees the hospital’s construction and renovation projects as well as physician recruitment efforts.
Prior to coming to Frisbie, Mr. Shields was the Director of Marketing Projects at the Osteopathic Hospital of Maine in Portland, and before that the Director of Community Relations at Cheshire Hospital in Keene, NH.
Mr. Shields has a Bachelor of Arts Degree from the State University of New York College at Plattsburgh and an MBA from Nasson College.
He is a certified Member of the American College of Healthcare Administration, and has served on numerous Boards of area non-profit organizations.
Vice President, Finance
Bob Cochrane comes to Frisbie Memorial Hospital with more than 30 years of strategic, financial, business development, and operational experience. Prior to joining Frisbie, Bob was the CFO at Cheshire Medical Center (Dartmouth-Hitchcock) and the CFO at Saints Medical Center where he planned and instituted a financial turnaround that resulted in substantial gain after years of loss.
He earned a BS in Accounting and Finance from Salem State University. Bob is a member of the Healthcare Financial Management Association.
John Levitow, DNP, RN, NRP, NE-BC, CEN
Chief Nursing and Clinical Officer
John Levitow started his career as a Registered Nurse in a trauma critical care unit, transitioned to a role in emergency nursing and finally moving to a role in critical care support. In addition to his clinical and leadership experience, John has 15 years of experience in emergency preparedness planning and response. He is involved in preparedness planning and response at the city, county and state levels. John joined Frisbie Memorial Hospital in 2006 as Director of Emergency Medical Services and Emergency Preparedness. In his 10 years at Frisbie, he has implemented a number of clinical programs that have improve the quality and delivery of care in the pre-hospital and emergency department settings.
John earned a B.S. degree in Nursing from Syracuse University, and a M.A. degree in Management from American Military University, as well as a Doctoral degree in Nursing from Old Dominion University. He is a Certified Emergency Nurse and maintains a paramedic license.
Christi Green BSN, RN, MS, PHR
Vice President, Human Resources
Christi Green began her career in healthcare as a Registered Nurse in high-risk labor and delivery, interventional radiology, and cardiology before transitioning into healthcare Human Resources in 2002. Christi joins Frisbie Memorial Hospital after 15 years in progressive leadership roles in Human Resources at Wentworth-Douglass Hospital. She is a Lean/Six Sigma trained Champion with expertise in leading organizational change including Employee Engagement, Performance Management, Decision Making and Communication, and Succession Planning. Christi’s Human Resources philosophy: “To take care of the people who care for our patients.”
Christi earned her Bachelor of Science degree in Nursing from Saint Anselm College in Manchester, N.H. and her Master of Science in Management with a concentration in Healthcare Administration from New England College in Henniker, N.H. She holds also a Professional Human Resources certification.
Christi is an active member of the Healthcare Human Resources Association of New Hampshire (HHRANH), having held the position of President from 2012-2014. She is a member of the Society for Human Resource Management (SHRM) and the American Society of Healthcare Human Resource Association (ASHHRA). Christi has presented on various Human Resources topics including Best Practices in Recruitment and Retention, Behavioral Interviewing, and Organizational Decision Making and Communication at local, regional and national levels.
Interim Vice President, Physician Practice Services
T.J. Jean has over 15 years’ experience in healthcare management and administration. As Vice President of Physician Practice Services, Mr. Jean is responsible for physician recruitment and retention as well as overseeing the Physician Practice Services department, which encompasses Frisbie’s primary, specialty, and walk-in care practices.
Mr. Jean is actively involved in the community having served three terms as Mayor of the City of Rochester. He currently serves on Federal Savings Bank board of directors, and he is past president of the Rochester Rotary Club, past chairman of the Greater Rochester Chamber of Commerce board of directors, and formerly served as Vice Chairman of the Board of Trustees for Frisbie Memorial Hospital.
Mr. Jean earned an undergraduate degree from Southern New Hampshire University. He resides in Rochester with his wife and three children.
Chief Information Officer
Chuck began his professional career in 1994 as an Applications Consultant for MEDITECH, where he became proficient in all technical aspects of maintaining a healthy revenue cycle, specifically focusing on the Billing/AR, General Financial, and Administrative areas of the process. In 1998, he became the Financial Systems Coordinator at a major Massachusetts hospital and, in 2003, started HUB IT Consulting to assist clients with implementing all HIPAA 837 and 835 EDI projects as well as full-system implementations.
In 2005, as he was building HUB IT, he co-founded Healthcare Revenue Strategies (HRS), which was an industry-leading Revenue Cycle Consulting Group. It was at this time that he developed also the RemitWeb Denial and Reimbursement Analysis System. After leading HRS for 12 years, Chuck helped to facilitate successfully RevSpring, Inc.’s acquisition of HRS.