Quality

Patient Satisfaction: Quality of Care and Services

Hospitals, including Frisbie Memorial, have adopted “Evidence-Based” practices, which are strategies proven to yield the best patient care outcomes and also reduce medical complications. Our measures reflect a comprehensive approach to ensure patients receive the best care in the safest environment. Practices include:

  • Hand Hygiene
  • Personal Protective Equipment and Private Rooms
  • Specific Infection Control practices
  • Prevention of complications while patients are using a ventilator
  • Prevention actions for patients who are at risk of falls
  • Prevention actions to avoid bed sores
  • Prevention actions to assure surgical safety
  • Staff reporting

We are constantly striving to improve care and services. Some of the goals and strategies that are currently in place include, but are not be limited to:

  • Reduce readmissions to the hospital
    Better coordination of care between community care agencies.Increased patient education and management over chronic diseases.
  • Improving inpatient care management systems.
  • Networking and involvement with state agencies that are designed to support community care and independent living at home.
  • Consistently using best clinical practices in high risk populations such as those diagnosed with Chronic Obstructive Pulmonary Disease (COPD) and Congestive Heart Failure (CHF).
  • Improve ability to treat and care for patients who require Geropsychiatry services.
  • Expansion of the current Geriatric Psychiatry unit to accommodate more patients
  • Recruitment of more providers to assess and manage the population
  • Incorporate best practices in monitoring of physical safety while in our care.
  • Improve patient satisfaction regarding hospital experience
    Improve survey scores further with staff education and feedback on performance.
  • Incorporate into the performance evaluation system staff engagement in patient satisfaction and patient safety.

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