Patient Satisfaction: Quality of Care and Services
Hospitals, including Frisbie Memorial, have adopted “Evidence-Based” practices, which are strategies proven to yield the best patient care outcomes and also reduce medical complications. Our measures reflect a comprehensive approach to ensure patients receive the best care in the safest environment. Practices include:
- Hand Hygiene
- Personal Protective Equipment and Private Rooms
- Specific Infection Control practices
- Prevention of complications while patients are using a ventilator
- Prevention actions for patients who are at risk of falls
- Prevention actions to avoid bed sores
- Prevention actions to assure surgical safety
- Staff reporting
We are constantly striving to improve care and services. Some of the goals and strategies that are currently in place include, but are not be limited to:
- Reduce readmissions to the hospital
Better coordination of care between community care agencies.Increased patient education and management over chronic diseases.
- Improving inpatient care management systems.
- Networking and involvement with state agencies that are designed to support community care and independent living at home.
- Consistently using best clinical practices in high risk populations such as those diagnosed with Chronic Obstructive Pulmonary Disease (COPD) and Congestive Heart Failure (CHF).
- Improve ability to treat and care for patients who require Geropsychiatry services.
- Expansion of the current Geriatric Psychiatry unit to accommodate more patients
- Recruitment of more providers to assess and manage the population
- Incorporate best practices in monitoring of physical safety while in our care.
- Improve patient satisfaction regarding hospital experience
Improve survey scores further with staff education and feedback on performance.
- Incorporate into the performance evaluation system staff engagement in patient satisfaction and patient safety.