Filing a Patient Concern

Patient Instructions

1. If you have a concern during your hospital stay, you are encouraged to speak with the department manager or designee.
   
2. If you prefer to write a letter, please address it to the:
   Risk Management Department
   11 Whitehall Road
   Rochester, NH 03867
   
3. You can call the Frisbie Memorial Hospital Patient Concern Line at (603) 330-7939. Your call will be answered the next business day. All inpatient messages will be referred to the department manager for follow-up and resolution.
   
4. If we are unable to immediately address your concern, we will respond to you in writing withn 7 days of receiving the complaint. When resolution cannot be achieved within the 7-day timeframe, you will receive a second letter that addresses your concern.
   
5. Patient/Family concerns may also be addressed to:
   NH Dept. of Health and Human Services
   Office of Program Support
   Bureau of Health Facilities Administration
   129 Pleasant Street
   Concord, NH 03301
   800-852-3345 x 4592 or 603-271-4592
   TDD Access 800-735-2964