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Filing a Patient Concern

Patient Instructions

  1. If you have a concern during your hospital stay, you are encouraged to speak with the department manager or designee.

  2. If you prefer to write a letter, please address it to the:

    Risk Management Department
    11 Whitehall Road
    Rochester, NH 03867

  3. You can call the Frisbie Memorial Hospital Patient Concern Line at (603) 330-7939. Your call will be answered the next business day. All inpatient messages will be referred to the department manager for follow-up and resolution.

  4. If we are unable to immediately address your concern, we will respond to you in writing withn 7 days of receiving the complaint. When resolution cannot be achieved within the 7-day timeframe, you will receive a second letter that addresses your concern. To assure that we have exhausted all reasonable efforts to address your complaint, your file will remain open for an additional 30 days beyond the date of the resolution letter in order to accommodate any further inquiries.

  5. Patient/Family concerns may also be addressed to:

    NH Dept. of Health and Human Services
    Office of Program Support
    Bureau of Health Facilities Administration
    129 Pleasant Street
    Concord, NH 03301
    800-852-3345 x 4592 or 603-271-4592
    TDD Access 800-735-2964
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