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Frisbie given highest rating on hospital quality measures

March 15, 2019

Frisbie Memorial Hospital is proud to announce that it is one of only three New Hampshire hospitals to receive the highest overall rating by the Centers for Medicare and Medicaid Services (CMS). Hospitals earning the five-star rating, such as Frisbie Memorial Hospital, perform above average overall to all hospitals across the country on quality measures, such as safety of care, readmission rates, patient experience, and efficient use of medical imaging. Of the more than 4,500 hospitals nationwide, fewer than 10 percent receive the five-star rating.

The Centers for Medicare and Medicaid Services instituted the Hospital Compare rating system for patients to compare hospitals so that they may choose an organization that aligns with their preferences and healthcare needs. The Hospital Compare overall rating summarizes how hospitals performed on 57 quality measures, which are divided into seven categories: mortality, safety of care, readmission, patient experience, effectiveness of care, timeliness of care, efficient use of medical imaging, and unplanned hospital visits.

“This rating is the result of a continuing commitment to excellence by the providers, staff, and volunteers at Frisbie Memorial Hospital,” said Dr. Jocelyn Caple, CEO & President. “Our patients and the care they receive always comes first, and that is reflected in this designation. I’m proud to be part of this organization.”

Frisbie is also recognized as one of America’s Best Hospitals for Patient Safety earning the 2018 Women’s Choice Award®. The distinguished designation identifies the country’s best hospitals based on robust criteria that consider patient satisfaction, clinical performance, patient recommendation rating, and what women say they want from a hospital. This is the second year in a row Frisbie has received the Women’s Choice Award for Patient Safety.

Frisbie Memorial Hospital also earned top ratings in the state on its HCAHPS patient satisfaction surveys for nurse communication and doctor communication; Frisbie was the top performer in the state in the survey topic, Patients who reported that their doctors and nurses “Always” communicated well. The HCAHPS Survey measures patients’ overall experience during their hospital stay. Measures
include how well nurses and doctors communicated with the patient, staff responsiveness to patient needs, how well the hospital managed pain, and cleanliness and quietness of the hospital environment.

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