Frisbie recognized for patient safety and patient satisfaction
November 6, 2017
Frisbie Memorial Hospital is proud to announce that is has received its fourth “A” rating in a row for patient safety in the Fall 2017 Leapfrog Hospital Safety Grade. The Hospital Safety Grade rates hospitals on overall performance in keeping patients safe from injuries, infections and errors. Hospitals that earn an “A” rating have in place strict protocols to prevent patient injuries, such as surgical safety checklists and fall prevention initiatives, and perform above average overall in keeping patients safe compared to those receiving a lower grade.
Frisbie was recognized also as one of America’s Best Hospitals for Patient Safety earning the 2018 Women’s Choice Award. The distinguished designation identifies the country’s best hospitals based on robust criteria that consider patient satisfaction, clinical performance, patient recommendation rating, and what women say they want from a hospital. This is the second year in a row Frisbie has received the Women’s Choice Award for Patient Safety.
“Frisbie leadership and clinical staff are diligent in its efforts to raise awareness of patient safety risks. We have numerous initiatives in place to keep patients safe, including but not limited to assessing and then documenting upon admission any potential risks for falls, self-harm, hospital readmissions and skin breakdown. We actively look for and reduce the opportunity for harm where we find it. We follow strict hand hygiene protocols, which keep infection rates low. We also utilize surgical checklists, which adds a layer to patient safety by double-checking / verifying that the patient going into the operating room is the right patient, and we mark the surgical site and identify beforehand the surgical equipment to be used. Staff is quite proud of their safety score record and this motivates them to continue to identify and report events before harm can occur,” said Jean Corvinus, director of Quality and Patient Safety at Frisbie.
In addition, Frisbie Memorial Hospital earned top ratings in the state on its HCAHPS patient satisfaction surveys for nurse communication and doctor communication; Frisbie was the top performer in the state in the survey topic, Patients who reported that their doctors “Always” communicated well. The HCAHPS Survey measures patients’ overall experience during their hospital stay. Measures include how well nurses and doctors communicated with the patient, staff responsiveness to patient needs, how well the hospital managed pain, and the cleanliness and quietness of the hospital environment.
“We are committed to providing our patients with the best care possible. Having received top ratings from our patients is validation that Frisbie consistently treats all patients with courtesy and respect. We listen carefully to our patients to ensure that we are receptive to their needs so that they have a positive hospital experience and health outcome,” said John Marzinzik, president and CEO of Frisbie Memorial Hospital.