If you have a concern about the care, treatment and/or services you received, please follow instructions below.
If you have a concern or a question about your hospital bill, please call the Customer Service Department at (866) 645-8905, or click here for more information.
Patient complaints or concerns may be filed in the following ways:
Filing a complaint or concern during your hospital stay: you may speak directly with the department manager or designee.
In writing: If you prefer to write a letter, please address it to:
Risk Management Department
11 Whitehall Road
Rochester, NH 03867
Patient Complaint / Concern Line:
You may call Frisbie’s Patient Complaint/Concern Line at (603) 330-7939. Your call will be answered the next business day. All inpatient messages will be referred to the department manager for follow-up and resolution.
If we are unable to immediately address your complaint or concern, we will respond to you in writing within 7 days of receiving the complaint. When resolution cannot be achieved within the 7-day timeframe, you will receive a second letter that addresses your complaint or concern. To assure that we have exhausted all reasonable efforts to address your complaint, your file will remain open for an additional 30 days beyond the date of the resolution letter in order to accommodate any further inquiries.
Patient/family concerns may also be addressed to:
N.H. Department of Health and Human Services
Office of Program Support
Bureau of Health Facilities Administration
129 Pleasant Street
Concord, NH 03301
800-852-3345 x 4592 or 603-271-4592
TDD Access 800-735-2964